1. What is the
TLC program?
TLC stands for: Tune, Lubricate, and Calibrate
The TLC program is an annual preventative maintenance service for all Tenney,
Lunaire and other makes of environmental, stability and cycling chambers.
2. What is the TLC program not?
TLC is not a program where you pay for services you may
never need.
Not just a maintenance program - TLC does not cover equipment failures.
However if you choose to have us perform the repair, you will receive discounts
over factory list pricing for parts and labor. And of course, you get factory
employees to perform the work.
3. Why do we need the TLC program?
To ensure that you have the tools at your disposal to run your business,
with the confidence that:
- Your equipment is safe
- You won't lose samples or production when a piece
of equipment goes down
- Your equipment is operating as designed at
full performance and efficiency
- Your organization's accreditation
is never compromised
4. What specifically does the TLC program provide?
Scheduled calibration, routine maintenance, cleaning and lubrication of
all covered equipment
Regular inspection reports on each piece of equipment with specific details
of any signs of wear or eminent failure
Discounts on regular repair services - 15% off labor and 10% off factory
list for parts
5. Sounds great, but what does it cost?
Your annual fee for the TLC program will depend on the frequency of maintenance
visits and the quantity of equipment covered. Some of our clients pay as
little as 74 cents per piece of equipment per day.
For a quotation to cover your equipment,
call our After Market Services Department at 570-538-7200
or email TPSservice@tps.spx.com.
6. What kind of equipment can be covered by the TLC program?
The TLC program can cover any Tenney, Lunaire, Gruenberg or Blue-M equipment
as well as virtually any stability, environmental, or cycling chambers.
7. Some of our equipment is new and still under warranty. Why would we
want a TLC program?
The TLC program offers many services that the warranty doesn't. The warranty
covers only defective components after they have failed. It doesn't include
preventative maintenance measures that could avoid the down time altogether.
8. Are there any guarantees?
Yes! We are so sure that you will be completely satisfied with the TLC
program that if you sign up, and after your first visit are not completely
satisfied, you can cancel the contract and pay for only the portion of the
service used.
9. We're interested, so what do we do next?
Simply contact Lunaire and give a description of what equipment you would
like to have covered. Include the brand, model and serial numbers of the
equipment that you would like to have covered, and the frequency of service
that you prefer. Lunaire will contact you in a couple of days with a quotation
for the coverage and further description of the services we provide.
Call our After Market Services Department
at 570-538-7200 or email TPSservice@tps.spx.com.
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